We’re moving you to a new energy plan because your current energy plan, which includes your current rates and discount (if applicable), is no longer available.  

In your notice, we advised your new plan and start date, as well as your options. 

1. You can choose a plan that will best suit your energy needs and budget.

2. You can choose to do nothing. We’ll then automatically switch you to the listed plan on the date specified in your notice. 

It's important you look at what's available because if you don't choose another plan, we'll automatically switch you to the listed plan on the date specified in your notice.  

You will receive a notice containing the start date of your new plan. 

You’ll remain on your new plan until you choose another plan, or we contact you to let you know that your plan is ending. We’ll always contact you before making changes to your plan. 

No, your energy supply isn’t impacted by this change. 

We have a range of other plans available with different features. Because every customer’s needs are different, we’re happy to help you find a plan that’s tailored to your individual needs. 

Your new plan will have different rates and features to what you're used to. It's worth being aware of your new plan's tariffs and managing your usage with these in mind, so there are no surprises on your first bill. 

Whether you choose a new plan or move to Standing Offer Home, we'll send your final bill within two weeks of your plan ending. It'll be sent to the email address we have on file and paid via your existing direct debit on the due date. 

Your user account will stay open until mid-December. Until then, you can still update your direct debit details and view your energy usage. We encourage you to download your billing history for your records before your account closes. After this date, you can request older bills by reaching out to us. 

No – all new EnergyAustralia plans are billed quarterly. If you'd like help adjusting to less frequent bills, consider setting up a Regular Pay plan once you’ve received your first bill. It spreads your payments into smaller, more regular instalments, so you'll always know how much you need to pay and when.

If you have any feedback, or an issue you’d like us to explore, please let us know and then we’ll work together to come to a resolution. 

Once you've moved to your new plan, we'll begin removing your system from the Virtual Power Plant (VPP). If battery optimisation applies to you, this will stop too. This can take up to 14 business days from when your new plan starts. 

We keep your system active on the VPP for as long as you're on your plan, so you get the most out of your participation right up until it ends. Once you've moved to your new plan, we'll start the process of removing you from the VPP. 

We're paying out the remaining balance on your system in full, so there's nothing left for you to pay. You'll still receive and pay your final energy usage bill as usual, direct debited the same way it has been while on this product. You'll also receive a zero-dollar invoice confirming your system has been fully paid out. 

We're paying out the remaining balance on your system in full, so there's nothing left for you to pay. You'll still receive and pay your final energy usage bill as usual, direct debited the same way it has been while on this plan. You'll receive a zero-dollar invoice confirming your system has been fully paid out. If you have any questions, reach out to us.

For any service or warranty questions or issues on your solar and battery system, please email solarcustomercare@energyaustralia.com.au

If you stay with us, there's nothing you need to do — we've already applied a solar tariff to your meter, so your new bills will show your solar feed-in, if your new plan includes one. 

If you move to another retailer, they'll be able to confirm how your solar feed-in will appear on your bills. 

Either way, if you haven't already, we recommend downloading the app for your solar and battery system – it lets you see how your system is operating and manage your usage and solar generation yourself.

Blackout protection isn't enabled on your system by default. If you'd like to use it, you'll need to engage an authorised electrician to assess your system and complete the required installation. 

We’re aiming to bring back a plan for EV owners in 2027.  

Yes, you can still charge overnight. Your new plan may have different overnight rates to what you're used to, so it's worth checking what these are so there are no surprises on your bill. 

Your automatic charging schedule stays exactly as it is – it's set up through your app, car or charger, not through us. What will change is your rates, so your charging times might not line up with the lowest rate periods on your new plan anymore. It's worth checking your new plan's rates and adjusting your charging times yourself so there’s no surprises on your first bill. 

We're aiming to bring back a plan for customers with access to a community battery in 2027. 

*System exit fee shown here includes GST and is indicative only, based on an example System Value of $14,820 and at a specific point in time.

Full details on when the system exit fee is payable and how it will be calculated are contained within the System Contract.